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Frequently Asked Questions

We know things come up, so we did our best to collect everything you might need to help yourself at times we're not around to help you! If you have a question that isn't covered in the FAQ below, reach out to membersupport@join-real.com.

Community Stories

  • How do I get involved?
  • Why are we hearing from the community?

Events

  • What are events?
  • Will I be shown on screen during events?

Membership account and settings

  • How do I cancel if I signed up via the Apple Store or Google Play Store?
  • Where can I find Real's privacy policy?
  • Where can I find membership terms and conditions?
  • What is my username and password?
  • How do I cancel my membership?
  • Does my membership automatically renew?
See all 15 articles

Sessions

  • How do I find out more information about my session?
  • How do I share a session?
  • How do I save a session?
  • What do I do if I need more support?
  • How long does a session take?
  • What topics are available?
See all 7 articles

Navigating the Real app

  • How can I view my saved and recently played sessions?
  • Receiving an error message?
  • How do I navigate between different Real experiences?
  • Where can I submit feedback on the app?
  • Is there a desktop version?
  • Can I contribute to the community stories section?

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